Help! I was hacked

Do you suspect that your account has been hacked?
Try to calm down first, because there is always a way to get back to your account or its contents.

Follow the listed steps so that you can resolve your problem in the shortest possible time.




Stay calm: Our customer support team is available 24/7 to assist you with any questions regarding your accounts. In-game and technical support staff will work with you to securely restore your account and all associated data.



Change your password: If you still have the opportunity, also check if anything is missing or has been changed. This is often a sign that someone has actually tried to gain access to your account. Click here, to change your password.



Reset your password: If your password no longer works and you have already changed it, reset it to your registration password. You can then change it again. Click here, to reset your password.



Are you missing something? If you notice anything else, please mention it in your open ticket. Remain calm and pay attention to your wording so that the staff can process your case more quickly.



Be patient: Despite their dedication and efficiency, our support team needs time to thoroughly review your case. Please be patient while they investigate – you can be sure they will contact you as soon as possible!